Frequently asked questions

If something is missing or stays unclear, write to us — we answer within two working days and add the question here.

How it works

I am selling my own property. How do I get a listing?

Create an account, enter the property, pay — in one go, about fifteen minutes. We then check the details, write the translations and publish the listing. If something does not fit, you get it back with a reason and pay nothing until then.

I am an agent. How does it work for me?

Create an account, choose a package, pay. After that you enter your properties — one by one or as a file. The package depends on the number of properties; the minimum term is twelve months.

I am a developer. How does it work for me?

The other way round: create an account and tell us about your developments. We look at them and come back within two working days with a fixed monthly amount. Only then does it continue. The reason is that a development with forty units is not the same thing as a single apartment — that cannot be pressed into a price list.

Why can I only enter properties after paying?

Access to the system and to entering property data opens with the payment. Before that you can register and look around, but not enter anything. That keeps the portfolio clean, and we only review what is actually meant to be published.

I have many properties at once. How do I deliver them?

Tell us beforehand what format your list is in and how many properties it holds — spreadsheet, feed or whatever your software produces. We then read it in for you, compare it against what is already on the site and send you a summary before anything goes live.

Account and registration

I have not received a confirmation email.

Please check your spam folder first — these emails often end up there. The link inside is valid for 48 hours. Without a confirmed address nothing can be submitted. If you find nothing, write to us and we will send it again.

I have forgotten my password.

There is a link for it on the sign-in page. You will receive an email with a link that is valid for one hour and works exactly once. As soon as you set a new password you are signed out on all devices — including those that were not you.

Can I change my details later?

Yes, under “My profile”: company, telephone, website, countries, licence number and the number of your developments. It also shows when you agreed to the terms of use and the privacy policy.

How do I get information about my data, and how do I close my account?

A message to us is enough, no reason needed. We will send you an overview of your data or delete the account.

Why do you ask agents for a licence number?

Because we want to be sure that a commercial account belongs to a licensed office. The licence or register number from your country is enough. It is not shown publicly.

Entering properties

Which language do I have to write in?

One is enough — whichever comes easily to you. We write the other six.

Why do you ask for the official land registry reference?

So that the same property does not appear on the site twice. Which reference we ask for depends on the country: in Spain the Referencia Catastral, in Cyprus district and sheet/plan, in Poland the księga wieczysta number, in Sweden the fastighetsbeteckning. The reference is not shown publicly.

What it costs

Do you take a commission when something sells?

No. Neither from the seller nor from the buyer, in any case. We do not broker and are never a party to the contract — we earn from the marketing, not from the deal.

What does a listing cost?

For private sellers a fixed amount per property and month, for agents a package graded by the number of properties. Both are stated openly on the pricing page. For developers a fixed monthly amount applies, the level of which is set out in your personal offer.

How do I pay, and who issues the invoice?

By card through our payment provider Stripe, which also issues the invoice. Businesses in another EU country with a valid VAT number are invoiced without VAT (reverse charge); without a VAT number, at the tax rate of your own country.

Enquiries and visibility

Who receives the enquiries about my property?

You do, directly. We only receive a copy so that we know whether anything is happening. Your name and address are not shown publicly on the page.

I am a developer — does my project name appear on the website?

No. Neither the project name nor your company name. The page carries a neutral name made of type and location, such as “Villas in Pernera”. Prospective buyers reach you through us, not past you.

What happens to sold and reserved units?

They disappear from the site as soon as it says so in your price list. The most recent list you send us always applies — you do not have to report anything separately or retype anything.

Founding partners

What is the founding partner programme?

Whoever joins now lists free of charge for three months: agents up to five properties, developers one complete development. No card, no invoice, nothing renews by itself. It applies in fifteen countries — Cyprus is excluded, there are already enough properties there — and the number of places per country is limited.

Your question is not here?

Tell us briefly what it is about. We answer within two working days.

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Frequently asked questions — Sea & Sunlife